Privacy Policy

Introduction and Scope

At PizzaPizza, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your personal data when you interact with our seasonal cooking platform at plzapizza.com or visit our location at Erin Mills Town Centre.

This policy applies to all users of our services in Canada and covers our cooking programs, online platform, newsletter subscriptions, and any personal information you provide during workshops or events. We are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.

Information We Collect

We collect various types of personal information through different interactions with our platform and services. Understanding what we collect helps you make informed decisions about sharing your information with us.

How We Collect Information

• Directly from you when you register, contact us, or participate in our programs
• Automatically through cookies and tracking technologies on our website
• From third-party payment processors when you make purchases
• Through social media interactions if you connect with us on social platforms
• From partners or affiliates when you're referred to our services

How We Use Your Information

Your personal information serves several important purposes that enhance your experience with PizzaPizza and help us provide better seasonal cooking education. We use your data responsibly and only for legitimate business purposes.

Primary Uses

• Processing registrations and managing your account
• Delivering cooking programs and educational content
• Processing payments and managing billing
• Sending important updates about your programs or account
• Providing customer support and responding to inquiries
• Improving our website functionality and user experience

Marketing and Communications

With your consent, we may use your information to send newsletters about seasonal recipes, upcoming classes, special offers, and cooking tips. You can unsubscribe from marketing communications at any time through the links provided in our emails or by contacting us directly.

Analytics and Improvement

We analyze usage patterns to understand how our platform is used, identify popular content, and make improvements. This helps us create better educational resources and enhance the overall user experience for our cooking community.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, there are specific circumstances where we may share your information with trusted partners or as required by law.

Service Providers

We work with carefully selected third-party service providers who help us operate our platform and deliver services to you. These partners have access to personal information only as necessary to perform their functions and are contractually obligated to protect your data.

• Payment processors for handling transactions securely
• Email service providers for sending newsletters and communications
• Cloud storage providers for secure data hosting
• Analytics providers for website performance insights
• Customer support platforms for managing inquiries

Legal Requirements

We may disclose personal information when required by Canadian law, court orders, or government regulations. We may also share information to protect our rights, property, or safety, or that of our users or the public, as permitted by applicable privacy legislation.

Data Security and Protection

Protecting your personal information is a top priority at PizzaPizza. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Secure cloud hosting with enterprise-grade security protocols
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
• Encrypted storage of sensitive personal information
• Regular software updates and security patches

Organizational Measures

Our team members receive privacy training and are bound by confidentiality agreements. Access to personal information is limited to employees who need it to perform their job functions, and all access is logged and monitored.

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords, keep your account information confidential, and report any suspicious activity to us immediately.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and protect our legitimate business interests.

Deletion Process

When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods. This includes removing data from our primary systems, backups, and any third-party services where it may be stored.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information. We are committed to helping you exercise these rights and will respond to your requests promptly and thoroughly.

How to Exercise Your Rights

To request access, correction, or deletion of your personal information, please contact our privacy team using the information provided below. We will verify your identity and respond to your request within 30 days, as required by Canadian privacy legislation.

If you're not satisfied with our response to your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Understanding how these technologies work helps you make informed decisions about your online privacy.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including login status and shopping cart contents
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience
• Marketing Cookies: Track your browsing activity to show relevant advertisements and measure campaign effectiveness

Managing Cookie Preferences

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Most browsers allow you to view, delete, and block cookies. You can also opt out of interest-based advertising through industry preference centers.

Children's Privacy

PizzaPizza's services are designed for individuals 16 years and older. We do not knowingly collect personal information from children under 16 without parental consent. If we discover that we have inadvertently collected information from a child under 16, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We encourage parents to monitor their children's online activities and teach them about sharing personal information safely.

International Data Transfers

While we primarily store and process data within Canada, some of our service providers may be located in other countries, including the United States. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

These safeguards include contractual protections that require our service providers to maintain the same level of privacy protection required by Canadian law, regardless of where the data is processed.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email or a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your personal information. The date at the top of this policy indicates when it was last updated.